Thank you for shopping at TASINAN LLC! We are committed to providing high-quality pet products and excellent customer service. If you are not completely satisfied with your purchase, please review our Returns Policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days of the original purchase date.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Perishable items (e.g., pet food or treats).
- Custom or personalized products.
- Clearance or sale items (unless defective).
3. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email us at [email protected] or call us at +1 351 814 1567 to request a Return Authorization Number (RAN).
- Prepare Your Return: Pack the item securely in its original packaging, including any accessories, manuals, and the Return Authorization Number provided by us.
- Ship the Item: Send the return package to the following address:TASINAN LLC
5615 Maple Street, Apt 56
Springfield, IL 62704
USAPlease use a trackable shipping method to ensure the package is returned safely.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or was shipped in error. We recommend using a trackable shipping service or purchasing shipping insurance to protect against loss or damage during transit.
5. Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to appear on your statement.
6. Exchanges
If you wish to exchange an item for a different product, please return the original item and place a new order. The return policy outlined above applies to exchanges.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email protected] or +1 351 814 1567. We will arrange for a replacement or issue a full refund, including return shipping costs, as appropriate.
8. Contact Us
For any questions regarding our Returns Policy or to initiate a return, please contact us:
Email: [email protected]
Phone: +1 351 814 1567
Address: 5615 Maple Street, Apt 56, Springfield, IL 62704, USA
Thank you for choosing TASINAN LLC. We appreciate your business and strive to ensure your complete satisfaction!